Refund policy

At IZOD, we want you to love every purchase. If something isn’t quite right, we’re here to make returns simple—and in some cases, even easier.

Order Cancellations
  • Orders can be canceled within 1 hour of being placed
  • After this window, orders enter processing and cannot be canceled
  • If you miss the cancellation window, you can still return your item after delivery
Customer Service Hours
Monday–Friday, 9:00 AM – 4:00 PM EST
(Requests submitted on weekends may be processed the next business day)

Price Adjustment
We’re happy to offer a one-time price adjustment if an item you purchased goes on sale shortly after your order.
Eligibility:
  • Request must be made within 3 days of purchase
  • Item must be identical (same style, size, and color)
  • Item must be in stock at the lower price
  • Applies to regular and promotional pricing
  • Price adjustments are issued to your original form of payment
Exclusions
Price adjustments are not available for:
  • Items in CLEARANCE section
  • Limited-time promotions (e.g., flash sales)
  • Price differences from third-party retailers
How to Request
Please contact us at hello@izod.com with:
  • Your order number
  • The item(s) you’d like adjusted
Easy Returns
You may return eligible items within 30 days of delivery.
To qualify for a return, items must be:
  • Unworn and unwashed
  • In original condition
  • With tags attached
  • In original packaging
  • Accompanied by your receipt
How to Start a Return
Begin your return using our self-service portal: START A RETURN
Most returns take less than 2 minutes

Return Label & Fees
  • We provide a prepaid return shipping label for $8.95, deducted from your refund
  • Your label is generated instantly once your return is submitted
  • Using our label ensures a fast and trackable return
  • If a package is refused at delivery, shipping charges will still apply
Package Preparation
To ensure smooth processing:
  • Pack your item(s) securely
  • Include original tags, packaging, and receipt
  • Attach your return label clearly on the outside of the package
Clearance Items
The following items are not eligible for return or exchange:
  • Clearance items
  • Undergarments
  • Jewelry
  • Final sale items are clearly labeled on the product page
Promotions & Discounts
If your item was purchased on sale or with a promo code, your refund will reflect the amount paid at checkout.

Additional Information
  • This policy applies only to purchases made on IZOD.com
  • Items purchased through other retailers must follow their respective return policies

Need Help? Our team is here to help: hello@izod.com

THANK YOU FOR SHOPPING WITH US.